Health Payer Intelligence August 16, 2018
These ten Medicare Advantage health plans exceeded industry standards for member engagement, chronic disease management, and customer satisfaction.
Medicare Advantage (MA) plans are growing in popularity as an aging consumer population seeks comprehensive coverage for acute and chronic care needs.
A competitive, lucrative market for high-performing plans has emerged, giving payers an incentive to craft quality offerings at reasonable prices.
As the MA environment heats up, insurance companies are also feeling pressure to deliver friendly and efficient customer services that engage beneficiaries, prioritize retention, and proactively educate members about how to stay as healthy as possible.
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