Three out of four patients see U.S. health care as broken but optimistic about technology’s role, survey finds

Medical Economics November 14, 2024
Todd Shryock

Key Takeaways

• 75% of patients view the U.S. healthcare system as broken, with distrust in its operations.
• Patients are cautiously optimistic about healthcare technology’s potential to streamline care and reduce costs.
• Telemedicine is welcomed as a convenient option, potentially increasing healthcare accessibility.
• Strong patient-doctor relationships are prioritized, with concerns about technology replacing human interactions.
• Healthcare providers should integrate technology thoughtfully, ensuring it enhances personal care experiences.

Patients still want a human-centered connection with their health care providers

A survey by Lavidge, a marketing and public relations agency, found that 75% of patients view the U.S. health care system as broken, with widespread distrust in its operations. However, the 2024 Healthcare Study—based on nearly 500 responses nationwide—also highlights emerging...

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