MedCity News September 5, 2024
Craig Puckett

Switching to a new transportation management vendor can bring much-needed relief to member populations and plan staff managing the programs. Here are few tips to help make the transition easier.

Health plans arrange for the non-emergency medical transportation (NEMT) of millions of Medicare Advantage, and Medicaid patients every day in the U.S. Managing transport for patients to any health plan-approved destinations on time and smoothly can often mean the difference between wellness and illness — as well as your brand promise.

For many who manage this program at the health plan, the daily demands of ensuring the patient transportation process should not be complex when using a management service or broker. When teams responsible are becoming increasingly frustrated by...

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