Forbes October 15, 2024
Companies are pitting AI-powered customer service agents against one another. Decagon’s CEO Jesse Zhang says his company’s AI software has won time and again.
Jesse Zhang didn’t want to build a product he thought people would like. A second-time founder, he wanted to create software that he knew companies could get real value out of — and get it fast. In August 2023, Zhang teamed up with Ashwin Sreenivas, whom he met at a founders’ retreat in Utah, and surveyed dozens of startups to arrive at a product that companies needed and would pay for: an AI-powered system that can handle everyday customer service jobs. Shortly thereafter, their company Decagon was born.
A little over a year later, and companies...
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