Becker's Healthcare January 22, 2025
Alan Condon

Chicago-based CommonSpirit has implemented several measures to address the gap between rising expenses and slower-growing revenues, including strengthening its revenue cycle function, but the volume of denials remains a pervasive and labor-intensive challenge, according to CFO Dan Morissette.

“I can’t help but mention the payers,” Mr. Morissette said Jan. 14 at the J.P. Morgan Healthcare Conference. “Even when you go through this laborious process of getting [claims] appealed, we actually win most of them, which tells you there’s something wrong with the system.”

These payer challenges are not unique to the 137-hospital system and have been a consistent issue raised by executives during CommonSpirit’s recent investor calls.

The health system has been working with payers through its managed care teams...

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