Politico April 24, 2024
For a cautionary tale on the dangers of health care by chatbot, look no further than the World Health Organization.
The WHO’s bot, SARAH or Smart AI Resource Assistant for Health, is supposed to provide advice to the public on healthy living based on the WHO’s expert guidance.
But a POLITICO review found SARAH wildly inconsistent. The bot was prompt, courteous and sometimes brilliant, but on other occasions, deeply unhelpful.
How’s that? Hours of testing found SARAH often gives contradictory answers to the same queries.
When POLITICO reported specific symptoms, such as chest pain, SARAH offered to help us find a list of local health care providers. But after it offered to share their contact details, it inexplicably returned to...
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