Becker's Healthcare March 11, 2025
Andy Mueller, MD, CEO, MaineHealth

It is a difficult time for primary care. Physicians and advanced practice providers are burning out, their care teams are frustrated and their patients are unhappy with long waits and hurried visits.

With the relentless demands placed on primary care teams, they are often left without the energy to deliver on what their name promises: care.

Working to complete problem lists, address gaps in care, prioritize a myriad of patient concerns and finish documentation robs our primary care teams of actually having a relationship with their patients. This relationship is at the heart of what truly matters. Primary care teams have historically been the relationship managers in the healthcare ecosystem, and without that service, the entire patient experience...

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