MedCity News September 19, 2025
This stark reality raises an urgent question for health system executives: why aren’t patients engaging with these online tools, and how can we fix it?
Patient portals were supposed to be healthcare’s digital front door. But what’s the use of a door if nobody opens it? After years of investments in portal technology, patient adoption remains dismally low. Nearly half of patients use their healthcare portal less than once a month, including 16% who have never logged in at all.
This stark reality raises an urgent question for health system executives: why aren’t patients engaging with these online tools, and how can we fix it?
Why patients aren’t logging in
Several factors are keeping portal usage stuck in the doldrums....
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