The Top Urgent Care Billing Challenges Driven by the Pandemic

HealthIT Answers June 7, 2021
Industry Expert

By Monte Sandler, Executive Vice President of RCM Services, Experity

The U.S. urgent care industry has been faced with numerous and novel financial challenges throughout the COVID-19 pandemic thus far. Like most industries, urgent care clinics have had to pivot and adapt their business processes and workflows to best navigate new and unfamiliar territory, and this is especially true when it comes to COVID-19 billing and reimbursement.

While having to deal with the lack of available personal protective equipment (PPE) and drastic fluctuations in patient visit volumes, it became increasingly difficult to navigate the financial landscape and stay profitable. Of all the challenges urgent care clinics had to address and overcome over the past year and a half, three consistently...

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