HealthIT Answers July 1, 2024
Industry Expert

Finding Balance Among Patients, Providers, and Payers

By Christie Scanlon, a CMA and owner, Scanlon Enterprises

Within healthcare’s intricate landscape, a complex interplay exists among three principal entities: patients, providers, and payers. This dynamic can be likened to the “Three-Body Problem” in physics—a concept from Liu Cixin’s science fiction novel, where three celestial bodies influence each other’s gravitational pulls, creating an inherently unpredictable system.

Much like these celestial bodies, patients, providers, and payers each possess unique goals, motivations, and influences, continuously shifting and impacting one another. This interaction fosters a delicate balance between chaos and stability in the healthcare ecosystem.

One Healthcare Universe, Three Opposing Forces

  • Patients are the “demand” side of healthcare, characterized by diverse personal characteristics, socioeconomic...

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