Becker's Healthcare August 12, 2021
Cara Babachicos, CIO of South Shore Health in Weymouth, Mass., joined the Becker’s Healthcare podcast to talk about patient experience initiatives and innovation for community health systems.
Below is an excerpt from the conversation. Click here to hear the full episode.
Question: What are you learning about your patient base and preferences based on your patient engagement and experience initiatives? What does it take to stand out in their minds when they’re making a decision about where they want to start their healthcare journey?
Cara Babachicos: It really all comes down to the patient persona. To say that every patient is the same would be a mistake. But one of the things we’re focusing on now is trying to make...
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