Becker's Healthcare January 22, 2026
Marc Greenberg, MD, a minimally invasive spine surgeon at Providence, R.I.-based University Orthopedics, has operated in some of the most complex environments in spine surgery, but when he talks about what makes a patient experience better in 2026, he doesn’t start with the surgeon.
He starts with the parking garage, the front desk, the four-hour delay that turns a planned procedure into a day-long ordeal, and the quiet anxiety of walking into a hospital where no one seems to know what happens next.
“At a larger hospital, it means you might wait four hours for your surgery to start and start later than expected,” Dr. Greenberg said. “It means you have to pay $30 to go park.”
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