KevinMD August 19, 2025
I still remember the first time a physician told me they felt they had become a “data clerk with a stethoscope.”
And to my surprise, it wasn’t about too many clicks; it was about trust.
As a product manager building EHRs, RCM systems, practice management tools, remote monitoring, and AI scribes for over 12,000 health care professionals across the U.S., I’ve spent countless hours listening to clinicians, shadowing workflows, and observing quiet moments between doctor and patient.
Amid all the conversations about innovation, there’s an unspoken fear that in our rush to personalize care, we might unintentionally undermine patient trust, the foundation of medicine.
We celebrate ‘patient-centered’ care, but personalization today often means collecting more data with wearables tracking heartbeats...
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