Becker's Healthcare January 2, 2026
Thirteen of Jacksonville, Fla.-based Baptist Health’s ASCs have earned recognition from The Leapfrog Group, a designation that signals strong performance on patient safety and quality measures at a time when ASCs are caring for increasingly complex patients.
Mandy Gerlach, COO of Baptist Outpatient Services, joined Becker’s to discuss how Baptist’s ASC division drives safety on a day-to-day basis.
Editor’s note: This interview was edited lightly for clarity and length
Question: How does your ASC or your ASC team approach quality and patient safety on an ongoing basis? What role do processes, consistency, and culture play?
Mandy Gerlach: For us, our commitment to quality and patient safety really starts at the top, from senior leadership down. All of our staff, from...
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