Becker's Healthcare June 26, 2024
Nurses play a crucial role in shaping the use of AI-powered patient communications at UW Health, Chero Goswami, chief information and digital officer at UW Health, told Becker’s.
Since April 2023, UW Health has been working with Microsoft and EHR vendor Epic to integrate generative AI into clinical practice. Specifically, the Madison, Wis.-based health system has been piloting generative AI developed by Microsoft and Epic to asynchronously draft responses to patient messages for providers.
“The technology generates a message and a human always edits it,” Mr. Goswami said. “If they don’t like it, they can modify or delete it.”
Since April, the number of UW Health providers who have adopted the use of these messages has grown substantially, from...
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