HealthIT Answers February 26, 2025
By Jason Lockbaum, SVP, ibex Health
As we progress through 2025, healthcare organizations are facing unprecedented pressure to deliver personalized and proactive experiences at scale. The reality is that patients and members now expect the same level of convenience, transparency, and customer-centric service they get from leading brands in sectors like retail and technology.
What does this look like for healthcare providers? One example could be an intelligent patient engagement platform that analyzes patient data in real time. For instance, if the systems notices that a patient with diabetes is experiencing fluctuations in their blood sugar levels, it can send a personalized message prompting them to immediately see their doctor.
The bottom line is that healthcare organizations must leverage advanced...
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