Medical Economics January 30, 2025
By 2026, the majority of front desk workers in health care practices will be replaced by AI-driven agents that are faster, more efficient, and capable of delivering a superior patient experience.
As someone deeply embedded in the health care industry, I’ve spent years observing trends, technologies, and practices that aim to enhance patient care while improving operational efficiency. Today, we stand at the threshold of one of the most significant paradigm shifts in health care administration: the widespread adoption of artificial intelligence (AI).
AI is no longer the realm of speculative science fiction—it’s here, and it’s moving fast. My bold prediction? By 2026, the majority of front desk workers in health care practices will be replaced by AI-driven agents that...
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