McKinsey October 1, 2024
Nurses are cautiously enthusiastic about AI. They are eager to share their knowledge of patient priorities in developing AI-powered tools but stress the importance of not sacrificing high-quality care.
No matter where one turns these days, engaging with some form of AI is likely. From the algorithms that power social media to virtual assistants that answer questions and control smart devices, AI is actively shaping how the world works. Opinions about AI’s impact on the workforce range from positive expectations that it will reduce employees’ workloads to negative sentiments that AI will replace human interactions.
In healthcare—with patient lives at stake—the debate seems particularly momentous. In an industry battling staffing shortages, burnout, and increasing costs, health system leaders need to...
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