McKinsey May 17, 2024
Generative AI technology is improving so quickly that a range of new capabilities are rapidly coming online, but only for those who can understand how to use them.
The evolution of generative AI (gen AI) has opened the door to great opportunities across organizations, particularly regarding gen AI agents—AI-powered software entities that plan and perform tasks or aid humans by delivering specific services on their behalf. So far, adoption at scale across businesses has faced difficulties because of data quality, employee distrust, and cost of implementation. In addition, capabilities have raced ahead of leaders’ capacity to imagine how these agents could be used to transform work.
However, as gen AI technologies progress and the next-generation agents emerge, we expect more...
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