Accenture April 30, 2024
In brief
- Access, ease of doing business, digital engagement and trust is important to drive loyalty according to our survey of nearly 18,000 people in the US who use providers and payer services.
- A seamless and satisfying healthcare experience is more important to people than price.
- Download the infographics below to learn more about how trust drives patient retention in healthcare.
Access the Provider results
Access the Payer results
Are patient behaviors changing?
As a follow up to our 2021 study, “The difference between loyalty and leaving,” we wanted to assess how health insurers perform across 9 key touchpoints that drive satisfaction, loyalty, value and ease of use to understand people’s...
Today's Sponsors
Today's Sponsor
Topics: Digital Health, Insurance, Patient / Consumer, Payer, Provider, Survey / Study, Technology, Trends