Hospice News January 17, 2025
Holly Vossel

Some hospices have delved deeper into service diversification to improve timely access and expand their patient reach, while others remain focused on end-of-life care delivery. The decision to launch into new service realms can come with a range of operational and reimbursement questions.

Among the keys to diversifying services is establishing a business infrastructure that allows for innovative growth based on communities’ needs, according to Leslie Campbell, COO of Touchstone Communities. The San Antonio, Texas-headquartered company provides hospice, home health, veterans services, assisted living and skilled nursing services.

Touchstone Communities has provided care since 1994 and is currently considering the launch of a new behavioral health service line, Campbell indicated. Being nimble enough for diversification involves recognizing the staffing and...

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