Fortune July 6, 2021
Last spring, as the pandemic kept many Americans at home, the use of telemedicine began to spike dramatically. Doctors quickly pivoted to video calls and virtual diagnoses, while journalists tracked the surge and observed that telemedicine “promises to be transformative.” Some estimated that in the future, up to one-quarter of all health care services could be provided remotely.
Today, with many Americans fully vaccinated and beginning their return to a semblance of normal life, it is time to check those predictions against reality. Based on a full year’s worth of data, we now have greater insight into telehealth’s shifting role as we readjust to life post-pandemic.
The bottom line: Given the opportunity, the overwhelming majority of patients are...
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