MedCity News September 11, 2024
By surfacing conversational, behavioral, and environmental insights at the point of care — and enabling data-driven operational decisions — AI has the power to transform individual patient experiences and drive systemic improvements in care quality and efficiency.
Across every channel — both face-to-face and digital — patient communications have undergone an incredible transformation over the last few years. Hospital leaders are realizing that each interaction holds tremendous value as an opportunity to collect data — about patient preferences, experiences, and more.
To date, the options to operationalize that data to inform care and experiences have been somewhat limited. Conversational, non-clinical data can be unstructured, and combing through that data to surface the most relevant insights can be a challenge...
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