The “New” New Normal: Changes in Telemedicine Utilization Since COVID-19

AJMC March 6, 2025
Soumik Mandal, PhD, Batia M. Wiesenfeld, PhD, Devin M. Mann, MD, Oded Nov, PhD

Telemedicine utilization has declined since the peak of the COVID-19 pandemic, but non–primary care specialties continue to see an increase in moderate- and high-complexity telemedicine visits.

ABSTRACT

Objective: To evaluate trends in telemedicine utilization overall and across clinical specialties, providing insights into its evolving role in health care delivery.

Study Design: This retrospective cross-sectional study analyzed 1.9 million telemedicine video visits from a large academic health care system in New York City between 2020 and 2023. The data, collected from the health care system’s electronic health records, included telemedicine encounters across more than 500 ambulatory locations.

Methods: We used descriptive statistics to outline telemedicine usage trends and compared telemedicine utilization rates and evaluation and management characteristics across clinical specialties.

Results:...

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