Becker's Healthcare March 17, 2025
A Duke University Health System leader told Becker’s that ambient AI is the most “impactful” technology in his three decades in healthcare.
Duke recently rolled out Abridge, an ambient listening tool for clinicians, to roughly 5,000 providers across the health system.
“I’ve been in this business 30 years, and nothing has come close to being this impactful, this quickly, at the right time,” Eric Poon, MD, chief health information officer of Durham, N.C.-based Duke University Health System, told Becker’s at the HIMSS conference in Las Vegas.
But to get there, Duke — and the industry as a whole — had to try out a lot of technologies that didn’t work.
“With AI, you need to kiss a lot of frogs...
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