Medical Economics May 16, 2025
Karly Rowe, MBA, Richard Payerchin, Afton Woodward

Optimizing revenue cycle management for mental health providers, and how primary care physicians can help bridge the gap.

With one in five adults reporting anxiety and depression, the United States is experiencing a mental health crisis. While awareness of and demand for mental health services are growing, barriers to care persist — including the financial strain of receiving care, insurance complexities, and physicians and other clinicians’ administrative challenges. Discussions sometimes focus on provider shortages and coverage gaps, but one critical factor affecting patients’ well-being is often overlooked: revenue cycle management.

When billing processes are inefficient, patients and physicians both suffer. Unexpected costs, denied claims and administrative burdens create frustration that can discourage patients from seeking care. Meanwhile, physicians spend valuable...

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Topics: Mental Health, Patient / Consumer, Provider, RCM (Revenue Cycle Mgmt), Technology
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