The leading threat to patient safety: Not listening to patients and families

Chief Healthcare Executive March 11, 2025
Ron Southwick

The dismissal of patient and family concerns rose to the top of ECRI’s annual list of threats to patients. Marcus Schabacker, ECRI’s CEO, talks with us about the need to listen to patients.

Too many patients and family members are struggling to be heard by doctors and clinicians, and it’s emerging as a key problem in protecting patients.

In fact, ECRI named the dismissal of patient and family concerns as its top concern in the organization’s annual list of threats to patient safety. ECRI, a non-profit organization focused on patient safety, released its 2025 ranking of patient safety concerns Monday.

Too many patients are experiencing the equivalent of “medical gaslighting,” says Marcus Schabacker, MD, president and CEO of ECRI.

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