Medical Economics September 25, 2023
Building positive relationships with patients by tapping into the power of artificial intelligence.
Patient loyalty is not something primary care practices and physicians should take for granted. According to a recent survey of U.S. patients, “69% would consider switching to another provider offering more appealing services.” To unlock patient loyalty, health care practices need to understand what truly matters by deeply listening to the feedback their patients share every day online.
Artificial intelligence (AI) technology holds tremendous potential to help health care practices better understand their patients’ feelings, expectations and desires. Accessing AI-powered insights allows health care practices to discover opportunities to turn one-time exchanges into lifelong relationships. It’s an exciting time in the health care industry to use AI...
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