AHIMA July 6, 2021
Linda L. Kloss, MA, RHIA, FAHIMA

COVID-19 has changed the way many of us work. While much of the focus has been on telework, that’s only part of the release of information (ROI) story. This article recounts the ROI-related experiences of the panel of health information management (HIM) leaders who took part in a series of discussions in 2020 and early 2021. These leaders represent a cross-section of health system types and complexities. Their ROI configurations range from in-house to full or partial outsourcing. Their experiences chronicle leadership challenges related to the COVID-19 response, including real-time adaptation of complex workflows and staffing, and thoughtful planning for ROI in the years ahead.

Three Critical Observation Points

The panel of HIM leaders first convened at the beginning of...

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Topics: Healthcare System, HIM (Health Inf Mgmt), Provider, Public Health / COVID, Technology
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