The Impact of New Norms, New Expectations

The past couple of issues of Oliver Wyman Health covered broad themes that emerged at the Oliver Wyman Health Innovation Summit — disrupting the status quo, restoring trust in healthcare, and betting on innovation to solve the industry’s biggest problems. Those topics — along with the new norms, new expectations that are reshaping healthcare — were dissected in greater detail during several Executive Sessions that took place during the three-day event. Below are some insights:

Building Consumer Trust

• Health and trust have an important relationship but it’s going to be on a continuum and it’s also different when you look at different subsectors, said...