Becker's Healthcare August 12, 2024
San Francisco-based UCSF Health introduced billing for MyChart messages in November 2021, but did these fees actually reduce the volume of patient communications?
In response to a surge in message volume triggered by the COVID-19 pandemic in March 2020, several large health systems, including UCSF Health, began treating patient messages as billable e-visits. A study published in JAMA Aug. 9 associated this move with a slight decrease in overall message volume. However, the impact of these fees on different patient demographics remains less understood.
The JAMA study specifically analyzed how e-visit billing affected messaging rates at UCSF Health across various demographic groups. Researchers monitored weekly patient medical advice request messages from Oct.1, 2020,...
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