McKinsey March 18, 2024
Aaron De Smet, Sandra Durth, Bryan Hancock, Marino Mugayar Baldocchi, Angelika Reich

The number of employees who use generative AI is expected to soar, freeing many to focus on higher-level cognitive work. Can organizations use this moment to make jobs more people centric?

Ever since OpenAI’s ChatGPT exploded into public view in late 2022, the possibilities of generative AI (gen AI) have captured imaginations throughout the business world.

When it comes to crafting an effective talent strategy, organizations have focused mostly on how gen AI can increase productivity levels. This is understandable, given the trillions in value at stake. However, it may not be the most strategic approach. To match the right talent to jobs, leaders first must understand how gen AI is changing the way employees view their work experience.

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Topics: AI (Artificial Intelligence), Employer, Patient / Consumer, Technology
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