Forbes January 16, 2025
The December killing of UnitedHealthcare CEO Brian Thompson and the often laudatory response to it online has left the industry grappling with how so much anger could be directed toward a sector that purports to keep people healthy.
The killing was horrific and unjustified. The response via social media reflects frustrations that have been building among patient-consumers for decades with a healthcare ecosystem that is increasingly seen as uncaring and unresponsive. The insurance segment has been at the heart of that sentiment.
Anger at the healthcare ecosystem is growing. While some of the animosity is specific to the insurance sector, much of it reflects broader frustration with a delivery system that gets more and more expensive and complex without a...
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