HIT Consultant December 29, 2025
Paul Rouillard, SVP of Product at Collette Health

Healthcare organizations invest billions annually in clinical technology, yet a troubling pattern persists: software that excels in feature demonstrations often fails when deployed in real clinical environments. The problem isn’t inadequate functionality or insufficient computing power—it’s the design neglect that ignores how healthcare professionals actually work.

Increasingly, these organizations report that user interface and experience design frequently determine implementation success as much as feature sets or technical specifications. Platforms with superior usability consistently achieve higher adoption rates, better patient outcomes, and stronger return on investment compared to feature-rich systems that burden clinicians with poor design choices.

The Hidden Cost of Poor Clinical Design

Healthcare’s tolerance for suboptimal technology interfaces has created an epidemic of workflow inefficiency that directly impacts patient...

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Topics: Health IT, Health System / Hospital, Provider, Technology
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