The healthcare industry has a problem with personalization: How voice AI can help

MedCity News May 30, 2022
Kelli Bravo

The intersection of human connection and technology through voice AI holds the power to revolutionize how patients interact with their healthcare providers and payers.

There’s nothing more personal than one’s health and wellbeing. While receiving care, patients often face extreme challenges. They rightfully expect personalization, but despite the countless amounts of data, research, and scientific discoveries that have dramatically improved the quality of care, patients often leave healthcare facilities feeling like a number.

According to McKinsey, patients expect the same digital experiences they have grown accustomed to in retail, insurance, and banking. Those sectors long ago adopted innovations and processes that allow them to use technology to enhance the experience and put the customer first. Patients who have grown used...

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