MedCity News June 30, 2020
Compared to the visionaries who designed One Medical, the people who designed large health systems, regardless of how stellar their clinical reputations may be, didn’t design the systems with the goal of delivering great patient experiences.
During the height of the Covid-19 pandemic, health systems experienced a great shift, shutting down services for elective procedures and other clinical activities to create capacity for patients affected by the novel coronavirus. They also adopted telemedicine, which had been available for years but suffered from inadequate reimbursement. The forced and accelerated pace of this shift has no precedent in healthcare.
Now, as financially battered health systems begin to emerge to a new normal, investment in the patient experience has never been more important....
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