Fortune March 18, 2024
Bijal Shah

When new technology arrives, we often hear how it will revolutionize work—but it doesn’t always live up to the hype. Why?

Remember when General Motors built a “factory of the future” designed to have robots doing just about everything? There was just one problem: The robots made mistakes, a lot. Buicks ended up with Cadillac bumpers. There were many painting errors. And production costs actually exceeded previous, people-led efforts. The system lacked humans, who could resolve issues quickly, think creatively, and problem-solve in real time.

Today, when business leaders imagine what this new era of AI might hold, be warned: For all the ways we can see AI driving our business forward—unlocking efficiency, driving order, creating space for creativity—it’s nothing...

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Topics: AI (Artificial Intelligence), Employer, Patient / Consumer, Technology
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