The future of voice first and older adults as seen in 2018 — did it happen?

Aging In Place Technology Watch March 31, 2022
Laurie Orlov

Design improvements that benefit all will benefit older adults and caregivers. Unlike niche hardware and software for seniors, basic Voice First platforms and software will change rapidly and without disruption for users – accompanied by a ‘What’s New’ weekly email and a few suggestions on new tricks to try – but the changes behind the front-facing features will make the most difference. With the 2018 lens to guide the market today, here are a few ways the user experience and thus the ecosystem may ratchet upwards:

Natural language and especially AI will improve – no upgrade required. Given the hype about AI and corresponding investment to hire talent and build capability, it is likely that Version 2.0 of Voice First...

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