AXIOS October 26, 2023
As pharmacists attempt to pivot from pill-dispensing and administrative tasks to patient care, robots and AI software are starting to shoulder more of the back-end work — albeit slowly.
Why it matters: Recent pharmacist walkouts — which could go nationwide next week — point to the profession’s high level of burnout and overwork, which automation and “smarter” computer systems could help offset.
Driving the news: Pharmacies are notoriously slow to adopt new technology, but that seems to be changing as the urgency brought on by the COVID-19 pandemic placed unprecedented workloads on pharmacists and pharmacy technicians.
- Walgreens is halfway through building a nationwide network of “micro-fulfillment centers” where robots fill most of the orders for delivery to retail stores. ...
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