Forbes February 11, 2025
Michael George is CEO of Syncro, a SaaS company specializing in PSA and RMM software for managed service providers (MSPs).
As we enter 2025, the evolving managed service provider (MSP) industry faces economic, technological and business changes. These changes present both opportunities and obstacles, pushing MSPs to redefine their roles and adapt their business models. Here are some predictions based on trends happening today.
A Shift From The Traditional MSP Model
MSPs have historically served as reactive troubleshooters, showing up to help when there are technical issues. However, there has been an ongoing shift from reactive remote break-fix models toward more holistic and proactive approaches, with MSPs handling more responsibilities than ever before. While leveraging automation and AI tools is...
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