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The Exec: New CMO Says Connecting With Frontline Staff Is Crucial
HealthLeaders Media July 19, 2024
For a CMO, listening to staff is imperative to promote patient safety and care quality.
KEY TAKEAWAYS
– Susan Bray-Hall is the new CMO of VA Rocky Mountain Network, which has the largest geographic footprint of VA health systems in the lower 48 states, serving five primary states and portions of five other states.
– The VA model of care puts an emphasis on being veteran-focused while providing comprehensive care.
– Coordinated care is a hallmark of VA health systems, with social workers providing care coordination and intensive case management for high-risk veterans as well as nurses providing care coordination in the primary care setting as their main job.
Listening is an essential skill for a CMO, the new CMO...
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