MIT Technology Review February 6, 2024
Rhiannon Williams

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This is today’s edition of The Download, our weekday newsletter that provides a daily dose of what’s going on in the world of technology.

A chatbot helped more people access mental-health services

The news: An AI chatbot helped increase the number of patients referred for mental-health services through England’s National Health Service (NHS), particularly among underrepresented groups who are less likely to seek help, new research has found.

What happened: The new study from the AI company Limbic, examined data from 129,400 people visiting websites to refer themselves to 28 mental health services across England, half of which used the chatbot on their website and half of which did...

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