Healthcare IT Today February 20, 2024
While it may be true that the EHR is the main tool for a clinician, the same is not true for patients. Patient data is stored in a wide variety of systems including a CRM, health system website, secure messaging systems, call center systems, survey systems, mobile apps, iPads in the doctor’s office, kiosks, and much more. Plus, patients are engaging with the healthcare system on social media, on ratings and review websites, through ads, and other third party websites. Yes, and the EHR has patient data too. However, if a healthcare organization doesn’t combine data across these systems, they can’t achieve the optimal patient experience that’s needed to create a welcoming digital front door.
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