HealthsystemCIO.com June 3, 2024
Having dissatisfied physicians is never good. But when a few turns into many, the only way to quiet the noise is by working together to create solutions.
The challenge? Creating an environment in which physicians and other care providers can voice concerns and vent frustrations. For UC Davis Health, the answer was to establish a Clinical Informatics department, which they did about seven years ago.
That, however, was only the beginning. In recent years, the system has embarked on several initiatives to leverage user data — and information gleaned from conversations — to more effectively identify pain points and drive toward solutions.
“Physicians want to be heard; it’s an intrinsic human trait,” said Melissa Jost, Director of Clinical Informatics and...
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