Health Populi December 3, 2020
When it comes to patients, health care providers have been hit hard in two ways in the wake of the COVID-19 pandemic.
Hit #1 has been the direct negative impact of the coronavirus on health care volumes and patients not utilizing hospitals and doctors’ services, avoiding physical encounters in health care sites
Hit #2 has been the negative impact of patient experience for those health consumers who sought health care services during the pandemic — and had a negative response to the encounter.
Accenture explored this phenomenon in their latest report, Elevating the Patient Experience to Fuel Growth.
In the pandemic, consumers overall sought hygiene, safety, and comfort both within their homes and most assuredly when they left home to...
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