PYMNTS.com April 22, 2024
As artificial intelligence (AI)-powered chatbots become increasingly common in healthcare, questions about their effectiveness and reliability continue to spark debate.
The World Health Organization (WHO) has introduced an AI health assistant, but recent reports say it’s not always accurate. Experts say health chatbots could have a big impact on the healthcare business, but their varying levels of accuracy raise critical questions about their potential to support or undermine patient care.
“Like other AI-powered tools, medical chatbots are more likely to provide highly accurate answers when thoroughly trained on high-quality, diverse data sets and when user prompts are clear and simple,” Julie McGuire, managing director of the BDO Center for Healthcare Excellence & Innovation, told PYMNTS. “However, when questions are more...
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