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The changes 2 revenue cycle leaders made to improve results
Becker's Healthcare September 5, 2024
Two revenue cycle leaders recently told Becker’s about a change they made in the past two years that yielded better results.
Paul LePage, executive director for revenue cycle operations at Banner Health said the Phoenix-based system has shifted its denials management strategy to include denials mitigation.
“It is no secret that denials are at the forefront of administrative burden for health systems due to regulatory changes, payer guidelines and behavior, and unoptimized internal processes,” Mr. LePage said.
Banner has always focused on denials managed but shifting to include denials mitigation in their overall strategy and identifying clear owners of denial categories “allowed us to align our subject matter experts with the denials that they could provide the most...
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