NEJM March, 2020
Spectrum Health’s CEO discusses the importance of focusing on the consumer in addressing priorities, rather than favoring by default either the payer or provider side of the business.
Summary
The CEO of Spectrum Health says transparency is important so that all team members can understand and embrace the organization’s mission. She also notes a continuous effort is needed to evolve the culture and emphasizes a core strategy of balancing the needs of the consumer in every aspect, from a payer perspective and a care perspective.
This is Tom Lee, Editor-in-Chief of NEJM Catalyst, and I’m talking with Christina Freese Decker — everyone calls her Tina — who is just over a year into a role as President and CEO of...
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