Becker's Healthcare December 18, 2024
Building trust in healthcare cannot be accomplished with a checklist.
There’s a plethora of research that analyzes patient-clinican trust, but two important relationships often capture less attention: The trust between healthcare organizations and their employees, and trust between healthcare organizations and the communities they treat.
In collaboration with the Institute for Healthcare Improvement, six healthcare organizations tested a three-step framework to repair, create and fortify trustworthiness through an antiracist research approach. The three steps are acknowledging past breaches of trust, closing current trust gaps and building systems to strengthen future trust.
Two healthcare leaders who led this effort — Surabhi Bhatt, health equity lead at primary care company Oak Street Health, and Elizabeth Goelz, MD, chief wellness...
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