AHIMA July 6, 2021
“Business as usual.” Hopefully, the COVID-19 pandemic has erased that phrase from our lexicon forever. After all, what does it mean?
For healthcare professionals, “business as usual” too often involves transactional, fragmented experiences somewhat divorced from patients’ everyday lives. Providers routinely suggest patients adopt healthier diets, for example, without ever knowing whether those patients have access to healthy food. People exposed to COVID-19 are advised to self-isolate, but what if they live in a tiny two-bedroom apartment with six other individuals?
COVID-19 has exposed many reasons why “health care as usual” must evolve to be more flexible, inventive, and human-focused. It has illustrated with eye-opening clarity the enormous influence of social determinants of health (SDOH). It has also highlighted both...
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